Frequently Asked Questions
How do I cancel an order?
Cancelling your order will only be possible if your order has not gone to production. Please contact us as soon as you can.
How do I get a refund?
If your order has to be returned for some reason or has been damaged , a replacement will be supplied or a refund should that be the best course of action, a refund normally 5 - 7 days to reach your account.
How do I modify an order?
We can amend, edit or change your order only if its not gone to production, contact us to find out its status.
How do I track an order?
We don't supply tracking numbers on every order although we do have them and can supply you with it on request.
Why is my order delayed?
Any delay will be communicated to you via email, please check you junk / spam folder for emails from sales@thesafetysigncompany.co.uk.